Terms of service.

At Studio Shvakel, we appreciate (and will always work to honor) your patronage.

To ensure a smooth experience, both for you, and for us, we’ve implemented a few policies that you might find of interest.

1. Cancellations

<48 Hour Notice (Fee: 50% of Session Rate)

<24 Hour Notice (Fee: 100% of Session Rate)

This is the “thorny” part of tutoring that no tutor likes to deal with. Unfortunately, it is necessary. We, like you, have plans. Some of us even have families. Others are full-time students. We get it - life is unpredictable - and we are not here to invalidate any of your feelings. Seeing in that this is one of our only forms of “protection”, please understand this policy is not personal. Instead, this fairly standard policy serves to protect both your time, and our time.

2. Late Payment

>48 Hours after the “closing” of the week (Sundays) (Fee: 25% of Session Rate)

Ideally, payments should be made right after session (to preserve mutual respect). However, we understand that this is not always possible. Since we “close” out the week on Sundays, this gives most parents (except Sunday students) a few days.

3. Rudeness 🚫

Symbolizing peace 🕊️, the olive branch in our logo serves to remind that here, at Studio Shvakel, we believe that knowledge is not restricted to any one particular person. Knowledge is for everyone. To put it simply, we are a team (tutor/student/parent). Rudeness of any sort - indirect or direct - will not be tolerated towards any member of our team. It is neither necessary, nor conducive to the team dynamic we strive so hard to build at Studio Shvakel. Rudeness will be grounds for immediate termination of our professional partnership.